Refund & Return Policy

We want every piece to fit and perform. If something is not right, here is exactly how returns work.

30-Day Return Window

Unworn, unwashed items with original tags can be returned within 30 days of delivery for a full refund to the original payment method.

How to Start a Return

1. Email support@shefit.shop with your order number and the item(s) you are returning.
2. We reply within one business day with return instructions and the return address.
3. Ship the item back — we recommend a tracked service. Return shipping is paid by the customer unless the item was defective or incorrect.

Refund Timing

Refunds are issued within 5 business days of the returned item arriving at our facility. Your bank may take an additional 3–5 days to post the credit.

Free Size Exchanges

Wrong size? We will exchange it at no extra cost — one free exchange per order. Email support@shefit.shop or call +1 (330) 823-7368 with your order number and preferred size.

Damaged or Defective Items

If an item arrives damaged or develops a manufacturing defect, email a photo to support@shefit.shop within 7 days of delivery. We replace it or refund it in full — including return shipping.

Non-Returnable Items

• Items worn, washed or past the 30-day window.
• Final-sale items marked at checkout.

Questions

support@shefit.shop · +1 (330) 823-7368 · 737 W Washington Blvd APT 2210, Chicago, IL 60661.

Last updated: March 2026